FAQ

Frequently Asked questions

Wondering how it all works? You’re not alone.
Here are the most common questions we get from first-time and returning clients.

We serve Greater London and surrounding boroughs. If you’re nearby, just ask — we’re flexible.

Absolutely. All our staff are professionally trained, fully insured, and DBS-checked.

No, many clients provide access instructions or keys. Your comfort and preference always come first.

Yes — we use biodegradable, non-toxic products that are safe for children, pets, and allergy-prone individuals.

Definitely. Just let us know in the booking form or message.

Simply fill out our quote request form or call us 020 1234 5678. We'll send you a tailored estimate within 24 hours.

It depends on the service. Most cleans are flat-fee based on scope, not time — which gives you peace of mind.

We recommend 24–48 hours, but we often accommodate last-minute requests when possible.

Yes — weekly, bi-weekly, and monthly options are available with priority scheduling and discounted rates.

Yes — these are available as add-ons. Just mention it when booking and we’ll include them in your quote.

We do! Our specialist team uses eco-safe techniques to refresh your fabrics.

Still wondering about something?
We’re happy to help — just contact us or tap the chat icon below.